THE PATIENTS' SURVEY 2023
The 2023 PPG Patient Survey ran for four weeks from 09 May 2023 to 06 June 2023, after a gap of four years due to the Covid Pandamic. It was designed by members of the Patient Participation Core Group (PPG), and thanks are extended to Cassie Robinson from Sunbury Health Centre (SHC) for setting up and running the Survey on our behalf.
Thanks are also extended to everyone who took the time to share their views and experiences of being part of the patient population of Sunbury Health Centre.
CONTENT
Introduction Aims and Objectives Methodology and Return Rate Overview of Strengths and Recommendations Results: (A) Accessing Appointments Online (B) Accessing Appointments by Telephone and/or in Person (C) Appointment Allocatin and Delivery (D) Requesting a Repeat Prescription (E) Overall Service of the Practice (F) Patient Communication NB: Observations and Recommendations may be found in yellow boxes on Pages 7, 13, 14, 16 and 18. Appendix: Return Rates and Demographics |